How is my transaction usage calculated?

A transaction is defined within the Terms and Conditions for each API. See the relevant Plans and Pricing information, Bundled API Plans or Predictive AV Plans

Why am I getting error: code: PPSS-0053 when I make a call to an API?

You have exhausted your allocated transactions for the current billing period. Please contact to discuss an increase in your allocation.

What do I do if my API key is not working?

Verify that the key you are attempting to use is exactly the same as the key in your "My Keys" area of your account. If you continue to experience problems, please contact us via the Support Portal.

Do you offer free access for academic or non-profit organisations?

We offer a free plan that has limited API calls per month. Click here for more information on our Plans & Pricing. Please contact us if you would like to discuss.